Product Return Request

This page allows you to quickly raise a return request for an item you bought from us, online. You can use this form if you are the original purchaser and your order was placed within our standard return period of 14 days.

Eligible returns include most unused products in their original condition, with all parts, accessories, and packaging where possible. We also require valid proof of purchase, such as an order confirmation email, receipt, or invoice number. Items that are damaged through misuse, clearly worn, or marked as final sale may not be accepted.

The process is designed to be simple and hassle‑free. On this page you will: (1) enter your contact and order details, (2) select the product you want to return and the reason, (3) choose your preferred resolution, such as refund or replacement where available, and (4) review and submit your request. Once submitted, you will receive a confirmation and next‑step instructions by email.

Return Policy Overview

Here's a revised brief Returns Policy including the instruction for customers to use the return form:

Returns Policy

At obriensgifts.ie, operated by John O'Briens Stationery Ltd, we want you to be completely satisfied with your purchase.

Returns

If you are not fully satisfied with your order, you may return most items within 14 days of receiving your goods.

To be eligible for a return:

• Items must be unused and in their original condition

• Items must be in their original packaging

• Proof of purchase is required

To request a return, please fill in the form below. Our team will guide you through the next steps.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery. We will arrange a replacement or refund where appropriate.

Non-Returnable Items

We cannot accept returns on:

• Personalised or customised products

• Perishable goods

• Items not in resalable condition

Refunds

Refunds will be processed within 14 days of receiving the returned goods and will be issued using the original payment method.

If you have any questions, please contact our team at info@obriensstores.com or 041 685 7769.

Submit Your Return Request

Attach clear photos of the product, packaging, and any visible damage to help us review your request faster. Once you submit this form, you will be guided to upload your images securely.

Ready to continue? Submit your return request now.